Refund policy

DISTRICT SPORTSWEAR

Store Policy

Effective Date: September 21, 2026

Thank you for shopping with District Sportswear. We want every customer to have a great experience with our products. Please review our store policy before placing your order.

1. ALL SALES ARE FINAL

District Sportswear does not offer refunds.

Once an order has been placed and processed, all sales are considered final. We do, however, offer exchanges or store credit when the requirements below are met.

2. EXCHANGES

We accept exchanges for eligible items within 14 days of delivery.

To qualify for an exchange, the item must:

Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Not have any stains, odors, damage, or signs of washing.
Be returned with the original packaging when applicable.

Items that do not meet these requirements may be denied an exchange.

3. STORE CREDIT

If you do not want an exchange, eligible returns may be issued as store credit instead of a refund.

Store credit can be used toward a future purchase from District Sportswear and is not redeemable for cash.

4. SALE & DISCOUNTED ITEMS

Items purchased during a sale, promotion, or with a discount code are final sale unless otherwise stated.

We reserve the right to exclude certain promotional, limited-edition, or special-release items from exchanges.

5. WRONG SIZE

We recommend reviewing our size chart before placing your order.

If you receive the wrong size selected at checkout, an exchange may be available as long as the item meets our exchange requirements.

Shipping costs associated with size exchanges may be the customer's responsibility.

6. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We will review the issue and, if approved, provide instructions for an exchange or replacement.

7. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was sent incorrectly or arrived damaged/defective.

District Sportswear is not responsible for packages lost or damaged while being returned to us. We recommend using a trackable shipping service.

8. HOW TO REQUEST AN EXCHANGE

To request an exchange or store credit, contact District Sportswear with your:

Order Number
Name
Item(s) you wish to exchange
Reason for the exchange

Please do not send items back before receiving return instructions from us.

9. PROCESSING TIME

Once your returned item is received and inspected, please allow 3–7 business days for your exchange or store credit to be processed.

Shipping times for replacement items may vary depending on your location.

10. ORDER CANCELLATIONS

Orders may not be canceled once they have been processed or shipped.

If you need to request a cancellation, contact us as soon as possible after placing your order. We will do our best to accommodate the request, but cancellation is not guaranteed.

11. CUSTOMER RESPONSIBILITY

Please make sure your shipping address, size, and order information are correct before completing your purchase.

District Sportswear is not responsible for delays, lost packages, or delivery issues caused by an incorrect address provided by the customer.

12. CONTACT US

If you have questions about an exchange, store credit, or an order, please contact District Sportswear through our official customer service channels.